Refund policy

All Sales are Final:

Please note that all sales are final. We do not offer refunds or exchanges unless the product received is damaged or defective.

Damaged or Defective Items:
If you receive a damaged or defective product, please contact our customer support team at cs-reply@feel5ine.com within 7 days of receiving your order. We will provide instructions on how to proceed.

Eligibility for Refund:
To be eligible for a refund for damaged or defective items, please provide clear photos of the product clearly showing the issue.

Refund Process:
Once your refund request is approved, we will process the refund, and a credit will automatically be applied to your original payment method within 7-10 days.

Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

QUESTIONS?

If you have any questions about our policies, please get in touch with our customer support team at cs-reply@feel5ine.com.