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Frequently Asked Questions
Are all sales final?
Please note that all sales are final. We do not offer refunds or exchanges unless the product received is damaged or defective.
What if my order was damaged or defective?
In the event that you receive a damaged or defective product, please contact our customer support team at [cs-reply@feel5ine.com] within [within 7 days] of receiving your order. We will provide instructions on how to proceed.
Am I eligible for a refund?
To be eligible for a refund for damaged or defective items, please provide clear photos of the product clearly showing the issue. Once your refund request is approved, we will process the refund, and a credit will automatically be applied to your original method of payment within [7-10 days].
Do I pay for shipping if I receive a refund for my order?
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.